Privacy Policy
How we collect, use, and protect your information.
1. Overview
TheMadRobot ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:
- Visit our website at themadrobot.com
- Purchase and use the MadBot plugin
- Contact us for support or inquiries
Please read this policy carefully. By using our services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
Information You Provide
We collect information you voluntarily provide, including:
- Account Information: Name, email address when you make a purchase
- Payment Information: Processed by Gumroad; we do not store full payment card details
- Contact Information: Information you provide when contacting support
- License Information: Domain names where you activate your license
Information Collected Automatically
When you visit our website, we may automatically collect:
- Device Information: Browser type, operating system, device type
- Usage Data: Pages visited, time spent, referring URLs
- IP Address: Used for analytics and security purposes
Plugin Data
Important: The MadBot plugin runs on YOUR server. We do not have access to your users' data, conversations, or any content created through the plugin. Your data stays on your server.
The plugin may contact our servers only for:
- License validation (domain name, license key)
- Update checks (plugin version)
3. How We Use Your Information
We use the information we collect to:
- Process your purchases and deliver the plugin
- Verify and manage your license
- Provide customer support
- Send important product updates and security notices
- Improve our website and services
- Comply with legal obligations
We do NOT use your information for:
- Selling to third parties for marketing purposes
- Behavioral advertising or profiling
- Any purpose unrelated to providing our services
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- SSL/TLS encryption for all data transmission
- Secure password hashing
- Regular security updates and monitoring
- Limited access to personal data on a need-to-know basis
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal data only as long as necessary:
- Purchase Records: Retained for 7 years for tax and legal compliance
- License Data: Retained while your license is active, plus 1 year after expiration
- Support Communications: Retained for 2 years
- Analytics Data: Aggregated and anonymized; no personal data retained
You may request deletion of your data at any time, subject to legal retention requirements.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Portability: Request your data in a portable format
- Objection: Object to certain processing of your data
- Restriction: Request restriction of processing
To exercise any of these rights, contact us. We will respond within 30 days.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us so we can delete such information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
For significant changes, we will notify you via email or through our website.
Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.
Privacy Questions?
If you have any questions about this Privacy Policy or our data practices, please contact us.