Common Issues

Solutions to frequently encountered problems when setting up or running MadBot.

Chat Not Responding

If the AI does not respond, check your API key in Settings then AI Configuration. Make sure you have credits remaining with your AI provider. Also verify your server can make outbound HTTPS requests.

Payments Not Working

Ensure your Stripe webhook is correctly configured in your Stripe dashboard. The webhook URL should be your site followed by /?madbot_stripe_webhook=1. Check that your Stripe keys match the mode you are using (test or live).

Emails Not Sending

MadBot uses WordPress default mail function. For reliable delivery, install an SMTP plugin like WP Mail SMTP and configure it with your email provider credentials.

Slow Performance

Enable caching in Content, Explore tab, Performance and Caching section. Use a CDN for static assets. Consider using Groq as your AI provider for faster response times compared to other providers.